Tackling inequalities

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We will:

  • Be open, honest and timely in how we communicate and work with you.
  • Create opportunities for people of all ages, diverse-abilities and especially those who are currently under-represented, to be listened to and involved.
  • Identify and engage with people and communities who may be interested (or impacted) by our health and care programmes.
  • Promote personalised care and involve unpaid carers and families.
  • Support and acknowledge the contribution of individuals through our ICS Reward and Recognition Policy.
  • Give regular feedback on how working with people and communities is making a difference, reinforcing the importance of the ‘we listened, we did – and this is what happened’ approach.

We will:

  • Be open, honest and timely in how we communicate and work with you.
  • Create opportunities for people of all ages, diverse-abilities and especially those who are currently under-represented, to be listened to and involved.
  • Identify and engage with people and communities who may be interested (or impacted) by our health and care programmes.
  • Promote personalised care and involve unpaid carers and families.
  • Support and acknowledge the contribution of individuals through our ICS Reward and Recognition Policy.
  • Give regular feedback on how working with people and communities is making a difference, reinforcing the importance of the ‘we listened, we did – and this is what happened’ approach.

  • Working with people and communities

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    Since starting in role at the beginning of 2022, our ICB Insights Manager has spent time mapping out previously underserved communities, establishing contacts and developing a strategy for building relationships with these groups. She visits a wide range of communities across Gloucestershire, at least twice a month, without an agenda and often gets involved in the planned activities of the groups, such as women’s weight training in Cheltenham and serving behind the counter in a local community café in Gloucester.

    Open, honest conversations and being seen often has helped establish trust amongst these communities and has begun to reveal interesting concerns and needs relating to health and wellbeing matters. The proactive collection of individual and group experiences is then shared with relevant teams across the ICB and wider system, to ensure this data informs service development, delivery and evaluation of reducing health inequalities programmes.

    Such insights have resulted in a variety of awareness/education events, and other projects across the system. Additionally, continuous visits to the groups allow the Insights Manager to update them on any developments or updates on where conversations are regarding topics raised by the community. Similarly, when teams across the ICB and wider system require input from these communities to help co-design services to meet their needs, the Insight Manager liaises between them and the communities, providing expertise and advice on how best to engage with the groups and ensuring a feedback mechanism is put in place to maintain the relationships.

    Some examples of this work are documented as case studies on the right of this page.

Page last updated: 18 Dec 2023, 05:09 PM