Communicating with you

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We will:

  • Be proactive and listen to how people and communities wish to receive information taking in to account their preferences.
  • Produce high quality communication materials that are clear, accessible with easy to understand language.
  • Follow best practice principles in the (graphic) design of communication materials and offer an innovative and various formats e.g. large print, easy read, braille, video description, preferred languages.
  • Adopt innovative practices and use a wide range of communication approaches, using appropriate language and approaches that build relationships and mutual trust.

We will:

  • Be proactive and listen to how people and communities wish to receive information taking in to account their preferences.
  • Produce high quality communication materials that are clear, accessible with easy to understand language.
  • Follow best practice principles in the (graphic) design of communication materials and offer an innovative and various formats e.g. large print, easy read, braille, video description, preferred languages.
  • Adopt innovative practices and use a wide range of communication approaches, using appropriate language and approaches that build relationships and mutual trust.

  • Inclusive information

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    The ICB has been encouraging inclusive involvement of people and communities who face health inequalities by going to new places where communities naturally gather, tailoring the approach for each community accordingly and sharing opportunities with community leaders. As part of this work it is crucial that we provide information and support in a way that is understood by, and accessible to, our diverse communities.

    Some examples of how we are ensuring we make information accessible, whether that is by translating information into other languages, developing resources in Easy Read or making other reasonable adjustments are included on the right of this page.


Page last updated: 18 Dec 2023, 05:10 PM